Refund Policy

This Policy applies to fees paid for services by TECH360 LLC. It is read with the approved SOW, project agreement, invoice, applicable payment-provider rules, and law. If applicable law provides a mandatory remedy, this Policy does not remove it.

Once the agreed deliverables have been completed and delivered in accordance with the approved Scope of Work, payments for that properly completed work are generally non-refundable merely because the Client changes their mind or decides not to use the deliverables. This does not exclude any refund or remedy required by applicable law, the project agreement, or relevant payment-provider rules. A Client's decision not to use the work, change in business strategy, choice of another provider, or failure to achieve business results that were never expressly guaranteed does not alone create a refund entitlement, subject to those applicable rights and terms.

If a Client cancels before work begins, TECH360 reviews the agreement, payment status, cancellation terms, any work already performed, and any authorized third-party or other expenses. A deposit is not automatically refundable or non-refundable; the outcome follows the agreement and applicable law.

For cancellation after commencement, TECH360 assesses work completed to date, approved and completed milestones, reserved or authorized costs, the amount paid, and the contract's cancellation terms. Any amount due or refundable is calculated consistently with the agreement and applicable law; no blanket penalty or automatic forfeiture applies.

Where a project uses milestones, each milestone's scope, fee, payment trigger, and review are those stated in the approved SOW. Cancellation or a dispute about a milestone is reviewed against the actual work, approval record, invoice, delivery status, and any agreed correction process.

Once the agreed deliverables have been completed and delivered in accordance with the approved Scope of Work, payments for that properly completed work are generally non-refundable merely because the Client changes their mind or decides not to use the deliverables. This does not exclude any refund or remedy required by applicable law, the project agreement, or relevant payment-provider rules. A Client's decision not to use the work, change in business strategy, choice of another provider, or failure to achieve business results that were never expressly guaranteed does not alone create a refund entitlement, subject to those applicable rights and terms.

Unless otherwise agreed in writing, final source-code handover takes place after all required project payments have been received and cleared. Any suspension or withholding of work or delivery must follow the approved agreement and applicable law. Handover records and completed delivery are relevant evidence in a refund review, but do not automatically extinguish a right or remedy that applicable law, the contract, or provider rules preserve. Conversely, a refund is not automatically due merely because it is requested after code delivery.

Nothing in this policy excludes, restricts, or waives a right, remedy, or liability that cannot lawfully be excluded, restricted, or waived. If work materially fails to conform to the approved SOW or is not delivered, TECH360 will review the reported issue and provide the correction or other remedy required by the agreement and applicable law. A Client should promptly describe the alleged defect or missing item and identify the relevant SOW requirement. TECH360 will review the report, request reasonable details if needed, and address it under the agreed correction process and applicable law.

Send the request to info@bdtech360.com, preferably from the order email. Include the Client/project ID, invoice number, transaction reference, payment date and amount, the requested resolution, and concise supporting details. Do not email passwords, complete card numbers, or card security codes.

Billing or refund requests should preferably come from the email address associated with the original order or payment. TECH360 may request reasonable additional verification if details differ, using relevant records such as the order email, Client/project ID, invoice number, transaction reference, payment date and amount, approvals, correspondence, and delivery or handover evidence. Where relevant and lawfully available, TECH360 may consider IP address and timestamp records. Email or IP matches and mismatches are evidence only, not conclusive proof of identity, authorization, or fraud; IP addresses can change due to mobile networks, VPNs, and shared connections. Do not send passwords, card security codes, or complete payment-card details.

Clients must use a payment method they are authorized to use. If a payment is made using another person's card or payment account, TECH360 may reasonably request evidence that the legitimate account holder authorized the transaction. An email address or statement from the Client alone does not conclusively establish cardholder identity or consent. If a material authorization concern remains unresolved, TECH360 may pause commencement, further work, or handover while it investigates, consistent with the agreement, applicable law, and payment-provider rules. A third-party payment is not automatically fraudulent.

Non-refundable third-party charges, licenses, or expenses may be considered only where they were authorized, actually incurred, documented, and treated consistently with the SOW, provider rules, and applicable law. They are not automatically deducted in every case.

Cancellation and refunds for a subscription, hosting, maintenance, or recurring service follow the specific subscription terms, billing period, provider rules, and applicable law. This website policy does not invent a universal cancellation window.

For a payment dispute, TECH360 may preserve and submit relevant evidence to the applicable payment provider or financial institution, including the approved SOW and terms, HTML Preview approval, authorization records, invoices and transaction references, milestone records, revision history, testing and delivery records, source-code handover evidence, and project communications. A provider or financial institution makes its own decision; TECH360 cannot override it or guarantee a dispute outcome. Any recovery of unpaid amounts or documented losses must be permitted by the agreement and applicable law; no blanket penalty applies.

TECH360 reviews each request against the approved SOW and agreement, work actually completed, delivery status, payment records, any defect or non-delivery allegation, applicable law, and provider rules. We may ask for reasonable clarification. If a refund is approved, its method and timing depend on the applicable provider and financial institution; TECH360 will communicate the decision and available status. A review does not guarantee approval or rejection.

Nothing in this policy excludes, restricts, or waives a right, remedy, or liability that cannot lawfully be excluded, restricted, or waived. If work materially fails to conform to the approved SOW or is not delivered, TECH360 will review the reported issue and provide the correction or other remedy required by the agreement and applicable law.

Contact TECH360 LLC at info@bdtech360.com. Please include the relevant project or invoice reference, but do not email passwords, full payment-card details, or card security codes.