Service
Maintenance & Support
Software is a living system, not a one-time file.
The business problem
The launch is not the end: dependencies age, security patches arrive, hosting changes, and a system nobody maintains becomes the most expensive system you own — usually discovered during its failure.
The Tech360 solution
We provide structured maintenance: monitoring with alerting, dependency and security updates, backup verification, incident response with defined turnaround, and a monthly report of everything done to your system.
What is included
Key features
Scope is confirmed in writing before work begins — these are the standards this service is built to.
01Uptime and error monitoring with alerting
02Dependency and security patch management
03Backup monitoring with restore verification
04Incident response with defined turnaround times
05Small-change allowance for evolving needs
06Monthly maintenance report — plain, honest, detailed
How it runs
Engagement workflow
System audit and risk assessment
Maintenance scope and response-tier agreement
Monitoring and alerting setup
Onboarding into our maintenance process
Monthly reporting and quarterly review meetings
Technology
Built with
Illustrative scenario
An online store on a maintenance agreement receiving proactive patching and a monthly report — instead of discovering vulnerabilities after an incident.
Hypothetical example only — not a verified client engagement or measured outcome. Actual scope, integrations, and results require validation.
Start here
Scope this service for your business
One message begins discovery. You receive a written scope, an HTML preview, and a milestone plan — payment only after your preview approval.
Next step
Prefer to talk it through first?
WhatsApp reaches a real engineer who can scope your situation in one conversation — and the written scope still follows.
Every engagement is on-record: Client ID, written scope, verified payments, full handover.