Service
WhatsApp Automation
The channel where your customers already live.
The business problem
Your customers negotiate, order and confirm on WhatsApp — but the conversation lives in individual employees' phones, walks out when they resign, and answers only when someone happens to read it.
The Tech360 solution
We put WhatsApp to work as a business channel: every message linked to a client record, automated replies for the predictable questions, escalation to humans for the rest, and follow-up sequences that never forget a lead.
What is included
Key features
Scope is confirmed in writing before work begins — these are the standards this service is built to.
01Business-level WhatsApp with shared team visibility
02Automated first-response and frequently-asked replies
03Lead capture from first message into your CRM
04Order, booking and payment status updates
05Follow-up sequences with delivery tracking
06Full conversation history per client ID
How it runs
Engagement workflow
Mapping of conversations your business repeats daily
Message template and automation flow design
Preview of automated flows and reply scripts
Integration, webhook setup and number registration
Team training, go-live and failure-monitoring setup
Technology
Built with
Illustrative scenario
A restaurant chain automating order confirmations, delivery updates and daily specials — with every conversation logged against the customer's record.
Hypothetical example only — not a verified client engagement or measured outcome. Actual scope, integrations, and results require validation.
Start here
Scope this service for your business
One message begins discovery. You receive a written scope, an HTML preview, and a milestone plan — payment only after your preview approval.
Next step
Prefer to talk it through first?
WhatsApp reaches a real engineer who can scope your situation in one conversation — and the written scope still follows.
Every engagement is on-record: Client ID, written scope, verified payments, full handover.