CommerceSpecified

eCommerce Storefront

A conversion-focused storefront with local payments and order operations.

Modules: 6
Journey steps: 4
Integrations: 4
Indicative build: 6–10 weeks

How to read this page: Concept specification: this page documents a system TECH360 can build. It is not a delivered client project, a verified case study, a working demonstration or a measured outcome.

B · Problem & target users

What this system is designed to replace

Orders arrive in inbox conversations and are re-typed into a spreadsheet.
Payment confirmation and delivery status are tracked by hand.
Product content is duplicated across channels and drifts out of date.

Target users

Shoppers on mobile and desktop
Order operations staff
Catalogue managers

C · Objectives & intended benefits

Design intent, not measured outcomes

Hold one catalogue with variants, stock and pricing as the source of truth.
Make every order traceable from cart to delivery against a customer record.
Record payment and fulfilment events automatically instead of transcribing them.

These are goals the build is designed to serve. No efficiency, revenue or conversion result is claimed.

D · Product overview

What the system is, and where it runs

A storefront system for retailers selling through social inboxes today: catalogue, variants, cart, checkout, order status, and an operations view for the team handling fulfilment.

Responsive web storefront

Server-rendered pages, accessible checkout, no forced account creation.

Operations console

Order queue, stock view and fulfilment actions for staff.

Customer account

Order history and status for signed-in customers.

Platforms listed describe the intended build. A specific engagement may narrow or extend them after scope approval.

E · Module inventory

Modules in the specification

Catalogue and variant manager
Cart, checkout and order lifecycle
Payment and delivery-status webhooks
Discount and coupon rules
Order operations dashboard
Customer account area

Capabilities the system is designed to provide

Sell a physical or digital catalogue with structured variants and stock handling
Record every order against a CRM client profile with a Client ID
Route payment and fulfilment events into one operational queue
Expose order status to customers without manual inbox replies

F · Screen gallery

No verified product screenshots for this concept

This project has not been built, so there are no application screenshots to show. The image on this page is a generated concept visual, not a capture of working software. Presenting it as a product screenshot would misrepresent the system, so this section says so explicitly.

G · User journey

The intended path through the system

Step 1
Discover
Shopper browses a filtered catalogue and reads a product page with variants and stock state.
Step 2
Checkout
Cart, delivery option and payment are captured with validation and an explicit confirmation step.
Step 3
Operate
The order lands in the operations queue with payment status and a fulfilment checklist.
Step 4
Fulfil and inform
Dispatch records a tracking reference; status changes notify the customer.

H · Roles & permissions

Who can do what

Roles and their access boundary
Role	Access boundary
Customer	Own orders and profile only.
Operations staff	Order queue and fulfilment actions; no pricing edits.
Catalogue manager	Products, variants, stock and discounts; no payment data.

I · Architecture & API

Service boundary and HTTP surface

API endpoints
Endpoint	Purpose
POST /api/orders	Create an order with validated lines, priced server-side.
POST /api/webhooks/payment	Receive provider payment events with signature verification.
GET /api/orders/:id	Order status for the owning customer or staff role.

Endpoints are the intended contract. Authorisation is enforced server-side per role, never only in the interface.

J · Data entities

Core entities and relationships

Data entities
Entity	Relationship
Product	Has many variants; belongs to one category.
Order	Belongs to one customer; has many order lines and payments.
Payment	Belongs to one order; carries provider reference and status.
Fulfilment	Belongs to one order; carries carrier reference and event history.

K · External integrations

Provider-dependent integration points

Payment gateway adapter
SMS / WhatsApp order updates
Courier or fulfilment API
Email receipts
Email or SMS notifications
Accounting export

Each integration is configured and accepted against the specific provider account before go-live.

L · AI & automation

Opportunities and their human gate

Draft product descriptions from structured attributes.

Human gate: Catalogue manager approves every published description.

Suggest replies to delivery-status enquiries.

Human gate: Support staff send; the agent cannot message customers directly.

M · Security, privacy & accessibility

Controls the build is specified to enforce

Prices are always computed server-side; client input is never trusted.
Payment webhooks require signature verification and idempotency keys.
Customer order access is scoped to the authenticated identity.

Accessibility is treated as an acceptance criterion for keyboard, focus and contrast on every screen. No certification or audit result is implied.

N · Testing & quality assurance

What would have to be proven before handover

Checkout tested for validation, tax-free totals and provider failure paths.
Webhook replay tested for idempotency.
Keyboard and screen-reader pass on catalogue, cart and checkout.

O · Deployment & hosting

Where and how it would run

Containerised Next.js application
Managed database with daily backups
Environment secrets held outside the repository

P · Maintenance & scalability

Keeping it maintainable

Catalogue and order data grow without schema change
Provider adapters are isolated so a gateway can be swapped
Structured logs for order and webhook failures

Q · Optional advanced features

Out of the initial scope, available later

Multi-warehouse stock allocation
Subscription and repeat-order flows
Returns and exchange workflow

R · Related